Repairs Maintenance Service Coordinator

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Sheffield City Council manages around 38,000 homes and is committed to ensuring they remain safe, compliant and fit for the future.

We are recruiting two Coordinators to join our Housing Fire Safety Compliance Team at an exciting time of change and transformation. The Council has recently implemented a new operating model for delivering passive fire safety repairs across its housing stock, and these roles will play a central part in ensuring that fire safety defects are assessed, prioritised, allocated and monitored effectively.

This is an opportunity to join a service at the heart of the Council's Building Safety and Compliance agenda, helping to ensure we meet our statutory responsibilities while safeguarding residents and maintaining robust fire safety records.

As a Coordinator, you will support the delivery of Sheffield City Council's passive fire safety repairs programme, working closely with contractors, delivery partners, technical officers and stakeholders across Housing Services.

You will coordinate fire safety repairs from receipt through to completion, ensuring work is appropriately prioritised, accurately recorded and effectively monitored. The role will involve managing repair requests, allocating work to the correct contractor workstream, monitoring performance, maintaining compliance records and supporting the overall management of a major fire safety contract.

Working within a highly regulated environment, you will help ensure the Council maintains accurate asset information, compliance records and performance data, providing assurance that fire safety risks are being managed effectively.

You will be responsible for:

• Receiving, assessing and coordinating fire safety repair requests.
• Supporting the prioritisation and allocation of repairs based on risk and operational requirements.
• Monitoring repairs through to completion and identifying delays, issues or risks.
• Liaising with contractors, consultants, delivery partners and internal stakeholders.
• Maintaining accurate records, compliance documentation and asset information.
• Updating systems and databases to ensure high-quality data is available.
• Monitoring contractor performance and supporting contract management activities.
• Producing reports, performance information and management updates.
• Supporting the effective delivery of fire safety compliance programmes across the Council's housing stock.
• Contributing to the continuous improvement of processes, record management and service delivery.

• Work within Housing and Neighbourhood Services as part of the Housing Fire Safety Compliance Team, supporting the delivery of passive fire safety repairs across the Council’s housing stock.
• Receive, assess and coordinate fire safety repair requests from initial referral through to completion, ensuring each request is progressed through the appropriate operational route.
• Support the risk-based prioritisation of fire safety defects and allocate work to the correct contractor or delivery workstream in line with operational requirements.
• Monitor repairs, follow-on works and outstanding actions through to completion, identifying delays, access issues, emerging risks or other barriers and escalating these appropriately.
• Maintain accurate repair, compliance, asset and audit-trail records, ensuring information is complete, current and capable of supporting service assurance.
• Update relevant systems and databases promptly and accurately, including job status, contractor information, supporting documentation and completion records.
• Liaise…