Client and Sales Specialist

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Co‑Ordinator in our Sheffield Clinic
. In this very exciting new role at Thérapie

Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

• Deliver outstanding client service from first contact to follow‑up
• Proactively manage online reviews and resolve complaints efficiently

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with strong upselling and cross‑selling
• Meet KPIs for consultation success, walk‑in conversions, and average spend
• Ensure a seamless check‑in/out journey for every client

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• INDHP

• Uncapped Earnings – With our uncapped commission structure, the sky's the limit!
• Treat Yourself – Enjoy free laser hair removal, free EmSella and generous discounts on skin, AWI and body treatments.
• Share the Love – Avail spouse and family discounts, spreading the joy of Thérapie.
• Sisterly Love – 10% off Thérapie Fertility & Optilase treatments.
• Thérapie Fertility – One free treatment cycle of IVF/ICSI/RIVF after 2 years.
• Optilase Eye Clinic – Free laser eye surgery after 2 years.
• Skin Royalty – Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career Pathways – Career progression & management training – promoting from within.
• Knowledge Oasis – Full week of paid training in our academy.
• Big Birthday Bash Leave – Extra day off on landmark birthdays.
• Longevity Bonus – Extra annual leave days after 2 years.
• Employee Assistance Scheme – Confidential support services for personal and professional well‑being.