Care Navigator

We are looking to recruit a friendly, hard working individual to join our care navigation team.

The successful applicant will be able to remain calm under pressure and will have a general passion for helping others. As a care navigator you will be the first point of contact for our patients and visitors, providing a warm welcome and an efficient, professional manner.

The vacancy is full time over 5 days, job share would be considered.

Key responsibilities:

Greeting patients and visitors in a friendly, professional and respectful manner

Act as the first point of contact, managing incoming calls, online requests and face to face enquiries

Manage appointment bookings in line with practice protocols, ensuring patients are directed to the most appropriate service or clinician

Support patients with their requirements, including signposting to other NHS or community services where appropriate

Carry out administration tasks, including scanning, filing, handling correspondence and processing registrations

Accurately maintain and update patient records, ensuring confidentiality and data protection requirements are met at all times

Work closely with the clinicians and the wider team to support smooth day to day operations

Follow care navigation and triage pathways to help prioritise urgent issues and support safe, efficient use of appointments

Kiveton Park medical practice is a high achieving EMIS practice, on the outskirts of Rotherham, caring for a patient population of around 12,000. We also operate a dispensing, branch surgery in the neighbouring village of Harthill.

Our team is dedicated to providing excellent care and support to our community.

Job Title:

Care Navigator

Location:

Kiveton Park

Overview of Role:

As a care navigator, you will be responsible for receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main Areas of Responsibility:

• Ensure an effective and efficient reception service is provided to patients and visitors
• Care navigate patients to the correct clinician when arranging appointments
• Deal with general enquiries, explain procedures, and make new and follow-up appointments
• Explain practice arrangements and formal requirements to new patients and those seeking temporary registration
• Inform waiting patients if the clinicians are running late and manage expectations appropriately
• Care navigate patients to the most appropriate clinician or service when arranging appointments, in line with practice protocols and triage pathways.
• Manage appointment bookings, including routine, urgent and specialist clinics
• Assist patients with the NHS app and other digital tools where appropriate
• Enter requests for home visits into EMIS Web, ensuring careful recording of all relevant details.
• Manage incoming and outgoing telephone calls in a timely, courteous and professional manner
• Divert calls and take accurate messages, ensuring prompt delivery to the appropriate team member
• Provide clear information to patients about practice services, processes and any relevant charges for private work
• Action repeat prescription requests in line with practice policies
• Advise patients of relevant charges for private services, accept payment and issue receipts. Informing patients of expected process times
• Cover colleagues during periods of annual leave and sickness to maintain service continuity
• Update patient information on the clinical system accurately and promptly
• Ensure correspondence, reports and results are scanned, date and filed promptly in the correct patient records
• Register new patients on to the computer system in a timely manner
• Manage GP2GP and GP links processes
• Remove deceased patients from the practice list and ensure notes are sent to the appropriate health authority
• Undertake additional duties as are reasonable requested by the Partners, Practice Manager or line Managers to support smooth practice operations
• Attend…