Care Navigator; Medical Receptionist

We are currently looking for a Care Navigator to join our friendly and busy Practice. You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service. The ideal candidate will be organised, efficient, have excellent communication skills, and be able to work well within a team.

• To be the first point of contact for our patients either in-person or by telephone.
• Booking appointments for patients.
• Processing patient prescriptions, both manually and electronically.
• Processing all incoming emails and electronic letters.
• Open, sort and distribute all post throughout the Practice.
• Scanning of documents, and photocopying.
• Filing of patient notes.
• Allocation of blood results to GPs.
• Informing patients of results, and processing results accordingly.
• Dealing with internal tasks from clinicians, both externally and internally.
• To use the Accu Rx system for patient communication.
• Process new patient registrations and changes of patient addresses.
• Process patient consent forms and online access requests.
• Liaise with all members of staff within the Practice.
• Communicate with patients in a polite and courteous manner.
• Be responsible for the opening and closing of the Practice (on a rota basis).

Woodhouse Health Centre is a large GP practice with over 12,000 registered patients located in south-east Sheffield. We are a long-standing, large friendly team, with excellent peer and management support

Benefits include the NHS Pension Scheme, and a holiday allowance of 6.6 weeks (including Bank Holidays).

Job Title: Care Navigator

Responsible to:Reception Manager/Practice

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties and Responsibilities

Telephone Duties:

Reception Duties:

Prescriptions:

General:

• GCSE grades A to C, preferably in English and Maths

• Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.

• Excellent communication skills, both verbal and written.
• Experience working in a customer service role.
• Experience using Microsoft Office skills, Outlook, Word and Excel.
• Experience of working in a multi-disciplinary team.
• Previous NHS experience.
• Experience of working with confidential material.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.