Administrative Officer

Overview

Sheffield Teaching Hospitals NHS Foundation Trust manages the five adult hospitals and many of the Community Health Services in Sheffield and is one of the UK's busiest NHS Trusts. We employ around 18,000 staff and provide around one million patient episodes each year, making us the second largest NHS trust in England. The Trust delivers regional and national specialties across cardiac and orthopaedic surgery, neurology, renal care, pulmonary hypertension treatment, ophthalmology, spinal and neurosurgical care, and specialist cancer treatments.

The Trust has strong partnerships with the University of Sheffield and Sheffield Hallam University and other healthcare providers to remain at the forefront of clinical sciences, teaching and research. The Trust includes facilities such as the Northern General Hospital, Royal Hallamshire Hospital, Jessop Wing, and Weston Park, offering a range of specialist services. We want to recruit and retain the best staff to deliver high quality patient care.

View job details

• Location:
  
  Site Northern General Hospital
• Address:
  Herries Road, Sheffield
• Postcode: S5 7AU
• Major / Minor Region:
  South Yorkshire
• Contract type & working pattern:
  Permanent, 37.5 hours per week (full time and part time opportunities available)
• Salary: £23,615 pa/pro rata for part time staff
• Salary period:
  Yearly
• Grade: NHS AfC:
  Band 2
• Specialty:
  Main area Trust wide
• Interview date: 03/03/2025

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer career development opportunities, flexible working, annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also gives access to salary sacrifice savings options and discount opportunities with retailers and service providers.

We are seeking a dedicated and motivated Clerical Officer to join our Medical Imaging and Medical Physics Department. This role is based across two hospital sites:
Royal Hallamshire Hospital and Northern General Hospital. The ideal candidate will be flexible and adaptable to a variety of tasks supporting the smooth operation of the department. Previous hospital or healthcare experience is desirable but not essential, as full training and support will be provided.

This position offers the chance to work in a fast-paced and rewarding setting, where you will help ensure the efficient delivery of services within the Medical Imaging and Medical Physics Directorate. We are looking for a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support.

This is a vital role within our Radiology Department, supporting high-quality patient care by managing the patient pathway and providing essential support to the wider team. Your day-to-day responsibilities will include:

• Receive and process all routine, urgent, and Faster Diagnosis Framework electronic and paper referrals, ensuring adherence to standard operating procedures and radiology protocols.
• Coordinate patient appointments using various communication methods (phone, email, text, etc.), offer choice of dates, times and locations, and confirm all details including special requirements (e.g., transport, interpreters).
• Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems (e.g., Lorenzo, CRIS, ICE) to ensure a full audit trail.
• Support the radiology team by arranging additional appointments, requesting necessary information from other providers, and assisting with the coordination of pre-procedure diagnostics.
• Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures and guidelines, including mandatory training requirements.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer career development opportunities, flexible working, generous annual leave, pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also provides access to salary sacrifice schemes and discount opportunities with retailers and service providers.

The successful candidate will join a friendly, supportive, and collaborative team that values all staff. We offer training and development opportunities to grow within the NHS. If you are interested, please get in touch.

Please see attached job description and person specification for a detailed description of the role’s main responsibilities.

When completing your application you are required to declare that the information provided is true and complete. The personal statement should be personal.

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