Expanded Access Program Coordinator; Italian Speaker

Position: Expanded Access Program Coordinator (Italian Speaker)
Expanded Access Program Coordinator page is loaded## Expanded Access Program Coordinator locations:
Hayes - Office time type:
Full time posted on:
Posted Todayjob requisition :
JR
- ** The role
** The Expanded Access Program Coordinator (EAPC) will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs). This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.

Key Responsibilities:

* Healthcare Professional Enquiries Management:  + Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.
* Collaboration with Project Management:  + Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
* Support for Physicians and Pharmacists:  + Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.
* Qualification Process Management:  + Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.
* Account Management:  + Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.
* HCP Registration and Patient Enrolment:  + Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements
* Regulatory, Quality and Supply Chain Compliance:  + Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.
* Sales Order Processing:  + Process sales orders through the ERP system for billing purposes.
* Logistics Coordination:  + Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
* Courier and Shipment Management:  + Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
* Reporting and Metrics:  + Assist with generating client reports on program metrics and provide updates on order tracking.
* Invoicing and Financial Coordination:  + Issue invoices for product orders, and support the update of costs for the billing process.
* Reconciliation of Accounts:  + Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
* Administrative and Project Support:  + Assist with various administrative tasks, project coordination, and other duties as required by management.
*** Candidate Requirements:
***
* Education:

Ideally educated to degree level.

* Experience:

+ Previous experience within the pharmaceutical industry is preferred.  + Proficient in Microsoft Outlook & Excel (Intermediate level).  +

Experience with ERP systems such as SAP or D365 is an advantage.  + Familiarity with CRM tools is a plus.
* **
* Skills:

***  + Strong attention to detail.  + Ability to follow comprehensive processes and adhere to rules.  + Keen to expand knowledge of pharma legal regulations  + Ability to thrive in a highly regulated and ever-changing environment.  + Capable of multitasking, learning fast and thinking quickly in high-pressure situations.  + Excellent verbal and written communication skills.  + Team player with a highly motivated attitude.
** Uniphar Background
** Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland.  Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a…