GP Receptionist

This is an excellent opportunity for the right person to join a fabulous team and to help us support our patients.

Our Reception (Patient Services) Team ensures we navigate our patients to the right service, delivered by the right clinician and at the right time.

Our practice is known across the City for providing excellent patient services.

This position includes;

• 37 hours per week
• £12.26 per hour
• Pension
• 5 weeks annual leave plus bank holidays

Main duties will include receiving and calling patients helping assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Undertake a variety of administrative duties toassist in the smooth running of the practice.

Facilitate effective communication between patients,members of the primary health care team, secondary care and other associated healthcare agencies.

Our premises are modern, and purpose built. Our team consists of 12 Doctors, Advanced Clinical Practitioners, Practice Nurses, HCAs and a Nurse Associate. We use Systm One and are a well-established Training Practice for GP Registrars and Medical Students.

We have over 14,000 patients over two sites and our list size is growing year on year.

We are part of Peak Edge PCN and work collaboratively across our Network area. Our Primary Care Network roles consist of Pharmacists, Health Coach, Physiotherapists, Mental Health Practitioner and a Pharmacy Technician. Access to social prescribing team.

We have a very supportive and enthusiastic management team, excellent administrative and a reception team of 12 who are well supported.

Duties and Responsibilities To Include:

Receiving and calling patients

Navigating patients to to correct service

Maintaining and monitoring the practice appointments system

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Filing and retrieving paperwork / notes

Processing repeat prescriptions and pathology links in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager

Ordering, re-ordering and monitoring of stationery and other supplies when and if requested

Provision of refreshments for staff and visitors as required

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Arranging transport for patients where appropriate

Scanning documents into patients records

Printing and checking patient reports

• Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
• Experience of working independently with minimal supervision
• Experience of working with e-referrals
• Experience of summarising and coding medical records
• Knowledge of NHS confidentiality Protocols
• Knowledge of Health and Safety Requirements

• Excellent communication, both written and verbal, and interpersonal skills.
• Ability to multi-task
• Be personable and professional in approach
• Ability to use IT systems
• Ability to work within a small team
• Self motivated and proactive
• Be flexible and responsive to the changing needs and priorities of the team/practice
• An awareness of and commitment to Equal Opportunities.
• Ability to use a computerised clinical system.
• Ability to demonstrate initiative (assessed at interview)
• Willingness/ability to cover for colleagues absence at short notice

• Educated to O level, GCSE grade C or above, or equivalent experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.