RA & IT Access Support Analyst

To have responsibility for the collation and maintenance of IT system and Smartcard access within the customer base of the Health Informatics Service and Leicestershire Partnership Trust.

This post will be essential in ensuring that all Trusts supported by the HIS have the correct and appropriate IT system access and Smartcard access for their employees.

To ensure the security of sensitive information handled and to ensure that the checking of required security documentation is completed for all Registration Authority work to the required standard.

The role must ensure that services provided by HIS are customer‑focussed, adhere to agreed standards and service levels and are delivered in a safe and secure manner.

• Manage and support the creation, removal, and migration of user accounts within both shared and home drives, ensuring proper access control and file management.
• Coordinate and execute user account transitions, maintaining data integrity and compliance with access policies.
• Perform all Registration Authority duties, including creating new smart cards, replacing, renewing, repairing, and unlocking both physical and virtual smart cards.
• Provide timely IT support for Smart cards, User Accounts, and VPNs, ensuring prompt resolution of technical issues.
• Manage account access, resolve Smartcard and VPN problems, identify root causes, and implement solutions within defined SLAs.
• Create, remove, and manage NHS Mail issues.
• Attend client sites as required to perform Registration Authority (smartcard) duties.
• Create, remove, and transfer VPN Access.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from under‑represented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6‑month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual and will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

User Accounts & Registration Authority Team Leader