Receptionist ​/ Administrator

JOB DESCRIPTION

JOB TITLE:

Receptionist / Administrator

REPORTS TO:

Deputy Practice Manager

The purpose of the role is to:
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team and other attached staff.

• Administrative duties such as processing and recording information in a timely manner.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Booking ambulances and interpreters as required.
• Registering patients on the on-line system and dealing with on-line prescriptions.
• Dealing with the day to day running of the computer system and entering patient information on to the computer as required.
• Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters.
• Observe patient confidentiality at all times.
• Charging patients the appropriate amount for private work (medical reports), providing a receipt to the patient and recording the charge in the Petty Cash book.
• Handle all specimens if applicable in accordance with Health and Safety policies.
• Be familiar and comply with all Practice policies, rules and guidance.
• Ensure all records are accurately maintained and securely stored.
• Attend and participate in practice meetings.
• Undergo training as may be required to develop your skills and abilities.
• Attend refresher and update training for medical emergencies and CPR.
• Act in accordance with the practice rules and code of conduct.

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.

They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, gender, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression.

Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, gender, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential…