Hotel Services Manager

Hotel Services Manager

Thornbury Hospital, Sheffield – 37.5 Hours & Permanent. Salary:
Up to £41,000.00 (depending on level of experience, training and qualification).

Full‑time role requiring a flexible shift pattern.

• You support and manage the Portering Lead/Porters to ensure the delivery of the Portering service within the hospital, including patient, equipment, and goods (e.g., pharmacy goods) movement, guidance provided to patients, visitors, and families, gas cylinder usage, where appropriate, the security of the facility, and any other relevant Portering duties are delivered effectively.
• You support and manage the Housekeeping Lead/Housekeepers to ensure the delivery of the Housekeeping service within the hospital, including cleaning in line with policies and procedures for rooms, the theatre department, and the wider hospital facility, ensuring that cleaning audits are undertaken effectively, that room‑set up policies and procedures are adhered to, that laundry is managed in line with policies and procedures, and any other relevant Housekeeping duties are delivered effectively.
• You work with the catering provider, to ensure they have the necessary equipment for the provision, inclusive of crockery, and that patients dietary requirements are fulfilled in line with the provision, and that patients and customers are satisfied with the service.
• You are front‑facing to hospital patients, visitors, and consultants, as a point of contact for any feedback regarding the hospitality provision within the hospital, thus ensuring customer satisfaction can be managed and delivered effectively.
• You are responsible for the delivery of actual cost performance in line with budgets for all costs under Hotel Services.

• Previous people management experience.
• Hospital or hospitality services background.
• Previous experience of managing a team/departmental budget.
• Basic knowledge of MS Excel.
• Good Communication skills are essential.
• Associated qualification in hospitality services.

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act; we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles… and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.