HR & Governance Administrator; Maternity Cover

HR & Governance Administrator (Maternity Cover)

Specialist Administrator (HR & Governance) – Maternity Cover

Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well‑being of the people and communities we support.

We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. We believe in the value of strong partnership working with both voluntary and statutory sector organisations to make the most of limited resources and ensure quality, reliable advice and advocacy are available to all who need them in the city.

This role reports to the Admin Team Manager and sits within the support services team, providing specialist Human Resources & Governance support across the organisation. The post‑holder will liaise closely with the interim HR Manager and external HR contract. The postholder will also work closely with the Senior Management Team and Board of Trustees.

The HR & Governance Administrator will assist in the administration of all HR & People processes and procedures, as well as providing administrative support to our Governance functions.

• Assist with the recruitment and induction of paid staff and volunteers
• Update HR database and any other personnel records
• Maintain accurate governance records internally and with the Charity Commission, Companies House, Financial Conduct Authority and the Information Commissioner’s Office and with other regulators and bodies
• Monitor trustee training and compliance and ensure all mandatory courses are undertaken
• Arrange trustee board and committee meetings
• Take minutes at meetings of the Trustees, both in person and via video recordings where appropriate and produce written minutes in line with organisational procedures and policies (including out of hours meetings)
• Prepare HR documents including employment contracts
• Prepare Board and Committee papers
• Assist with HR policy development
• Provide regular reports on HR metrics
• Assist the interim HR Manager in supporting our wider management team with HR & People issues
• Provide administrative support to managers at any HR or Governance related meetings
• Administer people surveys and any other people feedback mechanisms
• Work closely with other support services staff to enable accurate payroll calculations, training and learning and health and safety records
• Be responsible for ensuring that all appropriate checks are completed in a timely and efficient manner including Right to Work and DBS checks
• Support the delivery of our internal communications strategy and the use of digital tools to support this
• Support the delivery of a People Health and Wellbeing strategy
• Support the best use of our external HR contract including accessing advice as appropriate
• Address HR & Governance arising risks and issues in line with the role
• Support the delivery of the responsibilities of the HR & Governance functions in complying with employment, charity law and other legislation and organisational policies and procedures
• Answer incoming calls, take messages and pass through where required
• Greet any visitors to the offices in a professional manner
• Proactively assist with the smooth running of the office
• Other general duties may be required within the role

Knowledge and experience

Working knowledge of using ICT software (Google or Microsoft applications) to produce documents, spreadsheets and presentations or a proven ability to learn new software.

Experience in providing high‑quality, efficient, and modern administrative services within HR, Governance or other similar setting.

Experience of using CRM systems, including importing, exporting and reporting.

Experience of writing and producing clear and easily understood material in a range of formats.

Skills and abilities

Work with a high level of integrity and discretion to hold confidential personal and…