It Support Engineer

Climb Recruitment are proud to be working with a leading company in the Sheffield area

Job Title:

Level 1 End User Support Engineer

Job Role:

As a Level 1 End User Support Engineer, you will provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations.

Key Responsibilities:

- End-User Support:
Provide first-line support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues.

- Server &

Infrastructure: Monitor on-premises and cloud-based servers; assist with basic administration tasks like user accounts and permissions.

- Patching & Systems Management:
Perform routine updates for servers and devices using endpoint management tools; verify patch compliance.

- Hybrid Environment Support:
Support systems across Microsoft 365, Active Directory, and Azure AD/Entra  remote and on-site users.

- Documentation:
Log incidents and resolutions accurately in the ticketing system and follow standard operating procedures.

Requirements:

- 1–2 years of experience in an IT support or service desk role.

- Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).

- Strong customer service and communication skills.

- Experience with Microsoft 365, Active Directory, or entry-level certifications (e.g., CompTIA A+, Network+) is preferred.

Salary Negotiable