IT Service Desk Support -Temporary

Hays are working exclusively with a confidential public sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire.
You will join a small, supportive team during a high demand period and play a key role in providing first line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme.
This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding.
Your New Role In this hands-on role, you will:

• Act as the first point of contact for all IT service desk queries, logging and triaging tickets iin line with SLAs
• Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting
• Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential)
• Escalate incidents appropriately to the IT Operations Manager
• Support joiners, movers, and leavers with account setup, equipment management, and permissions changes
• Maintain accurate ticket updates and asset information

• Proven experience in a Service Desk / 1st Line Support environment
• Strong practical knowledge of Microsoft 365, Windows 10/11
• Experience with laptop builds or deployment activity - exposure to Intune/Autopilot is beneficial
• Excellent communication, triage, and problem-solving skills
• Experience with in public sector, regulated, or security-conscious environments is highly advantageous

• Competitive hourly rate - £30,800
• Hybrid working pattern with a Sheffield City Centre base
• Immediate start opportunity within a respected organisation
• Support from a dedicated Hays consultant throughout the assignment