Technical Support Engineer - Sheffield

Position: IT Support Engineer

Location:

Sheffield Salary:
Up to £28,000 Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About the company We are a dynamic and innovative Managed Services Provider, and we are committed to delivering top-notch IT solutions to a diverse range of clients.

Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks.

The Role As an IT Support Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include:
Responding to Service Requests:
Addressing client issues via phone, email, and ticketing systems. Troubleshooting:
Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation:
Escalating complex issues to higher-level support teams as necessary. Documentation:
Maintaining accurate records of issues and resolutions. Customer Service:
Ensuring a high level of customer satisfaction through effective communication and timely updates.