Performance Analyst, IT​/Tech

Performance Analyst Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Do you want to work in a place where your dashboards, KPI's and data story telling doesn't just inform decisions, but directly improves outcomes for people at moments they need support most? As a Performance Analyst in Digital Channels, you'll join a team that enables how people interact with DWP through the most appropriate digital and assisted channels.

DWP supports some of the UK's largest live services, helping ensure customers can contact DWP and move through services smoothly at key moments in their lives. This role will touch every point of contact we have with over 20 million people. You'll work alongside product managers, designers, engineers and researchers to ensure services are built with clear success measures, meaningful KPIs and a strong understanding of user behaviour from the outset.

Your role goes beyond reporting - you'll help teams define what they are trying to achieve, understand how users move through complex journeys and use insight to influence what happens next. The work you do will improve outcomes for citizens and strengthen digital services across all of DWP. The scale of what we do is extraordinary, and our purpose is unique.

We'd love you to join us. What skills, knowledge and experience will you need?