ServiceNow Technical Architect

We are seeking a Technology Resilience Specialist to play a key role in strengthening organisational resilience across applications, infrastructure, data, and operations. This role will drive critical resilience initiatives, improve our recovery capabilities, and help shape the long‑term resilience strategy.

Key Responsibilities

Lead the implementation of Resilience Deep Dive and Resilience Improvement processes within Service Now Continual Improvement Management (CIM).
Investigate and analyse resilience vulnerability data to identify risks and improvement opportunities.
Design and support the migration from existing in‑house Technology Vulnerability Management tools to Service Now Integrated Risk Management (IRM).
Contribute to strategic initiatives focused on Double Failure Resilience and Mass Disaster Recovery (DR) scenarios.
Redefine and embed Recovery Time Objectives (RTOs) across the organisation.
Develop and promote an organisational approach to SLIs, SLOs, Error Budgets, and Availability Management.
Support and help shape the wider Technology Resilience Strategy, covering application, infrastructure, security, data, observability, operations, and culture.

What you need to do now

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