Senior Infrastructure Manager

Job reference 335423

Senior Infrastructure Manager

Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.

Permanent, Full time

Pond Street Sheffield x 3 days a week/Hybrid working

The Senior Infrastructure Manager acts as the subject matter expert for a specific technology tower (e.g., Wintel, Unix/Linux, Virtualisation). They provide strategic leadership, technical authority, and operational oversight across complex infrastructure environments. The role combines deep technical expertise
, programme leadership
, and cross‑functional stakeholder management to drive service quality, stability, and long‑term technology evolution.

• Technical Ownership & Governance
• Own and manage the full lifecycle of a specific infrastructure tower.
• Maintain detailed tower profiles, including vendor support status, risks, redundancy gaps, and technology configurations.
• Ensure adherence to infrastructure standards, processes, and governance frameworks.

"Each tower manager will own, police, drive and be seen as a focal point for their specific technology tower."

• Lead multi‑million‑pound infrastructure transformation programmes.
• Provide strategic guidance to Infrastructure Managers and influence architectural decisions.
• Act as sign‑off authority for high‑risk changes and new service introductions.

• Maintain a comprehensive risk and issues log with severity and likelihood assessments.
• Develop mitigation plans and prioritised recommendations to improve service performance.
• Drive infrastructure improvement plans focused on stability, resilience, and long‑term value.

• Collaborate with Architecture, Service Management, Business Solutions, and suppliers.
• Sponsor supplier‑led programmes and influence technology decisions.
• Build strong relationships across service, commercial, and delivery teams.

• Produce executive‑level reporting and data‑driven insights for tower performance.
• Participate in cross‑tower forums to ensure visibility and alignment.

• AD, DNS, DHCP, IIS, SMTP
• Enterprise Backup
• Build Image Management
• VMware (On‑Prem & AVS), Hyper‑V
• AVD
• EoL lifecycle management

• Power
  
  HA, VCS, Solaris Zones
• Oracle DB, MQ, DB2, Postgres
• P‑Series (HMC, VIOS, NIM)

• Stakeholder management
• Supplier relationship management
• Capacity management
• Executive reporting
• Budget management
• Data insight interpretation

• Lead and develop a team of Infrastructure Managers.
• Build high‑performing virtual teams across multiple suppliers.
• Act as the escalation point for incidents, service restoration, and major changes.

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills*
• Supportive and generous company sick pay.
• Your Wellbeing – 24/7 access to services and tools for physical, mental, financial and social support.
• Available only to permanent employees.

The next stage of the selection process will be a face‑to‑face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all…