Senior Application Support Specialist

Join to apply for the Senior Application Support Specialist role at ITV

Workplace: ITV White City, London – Hybrid; expected 3 days in the office.

Closing Date: 27th November 2025

We’re looking for an experienced Rightsline & Alliant Application Specialist to join our Prod Sec Ops  team within ITV Studios Technology.

This is a key role within our Global Partnerships transformation programme, focused on managing and enhancing ITV’s Rightsline (Rights Management & Licensing) and Alliant (Royalties Management) platforms. These systems are integral to how ITV licenses and distributes content across the world; your expertise will ensure they continue to deliver maximum value, reliability, and insight for the business.

Working as part of a cross‑functional team, you’ll oversee application configuration, integrations, and continuous improvement across the connected ecosystem; including Salesforce, Marketing Cloud, Ironclad CLM, Content Hub, GCP, and Tableau. You’ll collaborate closely with both business and technical stakeholders, ensuring seamless system performance and high‑quality data that enables growth, compliance, and operational excellence.

This is an exciting opportunity for someone who combines strong hands‑on platform experience with business acumen and a passion for supporting transformation in the media and entertainment industry.

• Manage change and maintenance (with data and architecture teams) of Rightsline, Alliant and Data (GCP) solution designs, integrations and data models.
• Collaborate with engineering, data, and product teams to integrate Rightsline & Alliant with ITV’s ecosystem (Salesforce, Content Hub, Ironclad CLM, ERP, analytics, AI, and automation).
• Stay up‑to‑date with ecosystem development, including Rightsline & Alliant product roadmap, integration release updates and best practices.
• Support Tech Ops strategies to reduce manual processes and improve efficiency across the business.

• Partner with users and stakeholders to identify opportunities for system and process improvements.
• Work with stakeholders and cross‑functional teams to lead Rightsline related change and projects from inception to delivery, including testing (UAT/OAT).
• Coordinate release planning and manage dependencies across teams.
• Act as a subject matter expert for business users, advising on the best use of Rightsline and Alliant functionality.

• Troubleshoot and resolve support issues, working within Agile Scrum and Kanban frameworks.
• Optimise platform performance and drive continuous improvement.
• Develop and execute QA and automation models to maintain high‑quality releases.
• Support product testing and validation activities, ensuring quality and compliance.
• Manage vendor relationships and environment maintenance.

• Champion data accuracy and quality across all systems.
• Develop and maintain Tableau dashboards and self‑service analytics tools.
• Work with business teams to ensure master and transactional data integrity.
• Develop and enforce governance policies to standardise processes across teams and ensure compliance (e.g. Legal and Security, GDPR, NIST, ISO
  27001, UK Cyber Essentials).

• Support technology operations for the integrated Global Partnerships platform.
• Manage support requests, ensuring timely resolution and stakeholder communication.
• Participate in service reviews and training sessions as a subject matter expert.
• Support ITIL‑aligned resilience and maintenance practices, including backup, recovery and observability.
• System performance and security observability and threat detection as part of the overall Prod Sec Ops  tribe responsibilities.

• At least 5+ years’ experience in application support, configuration, or systems management, ideally within media, rights management, or SaaS platforms.
• Hands‑on experience with Rightsline and preferably Alliant platforms.
• Strong understanding of the configuration capabilities, data models and integrations within Rightsline & Alliant.
• Proven ability to…