Service Delivery Manager - Technology services provider

Service Delivery Manager - Technology services provider
Are you an experienced customer facing Service Delivery Manager? Do you have experience working in the MSP space? Passionate about Managed Security and Cyber offerings?
If so, please see below...

We’re hiring a Service Delivery Manager to join a high‑growth, specialist consultancy delivering world‑class cyber and network security solutions to enterprise clients across the UK.

This is a customer‑facing role where you’ll own the end‑to‑end service experience
, ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition
, Incident/Change/Problem Management
, and ongoing service improvement
.

Hybrid:
Client visits across London & the South, attending a Basingstoke office 1-2 times a month

If you thrive in fast‑paced environments, love building relationships, and are passionate about delivering top‑tier service in a technically complex space—this could be your next move.

• Minimum 3 years SDM experience
• Knowledge of ITIL processes
• Experience working for a Managed IT Services (MSP) &/or Managed Security Services (MSSP. Any experience of Cyber/networking concepts (SIEM, EDR, XDR) highly beneficial
• Full UK driving licence – Client site travel required
• Be part of a dynamic, collaborative team
• Genuine career growth in a booming security sector
• A culture that values initiative, learning & ownership

Interested? Apply now or drop me a message to learn more.