Solutions Architect

Overview

Service Now Lead Solution Architect - Must be eligible for SC Clearance,

Full Time

Remote

Paying up to £100k.

This is an excellent opportunity for an experienced Service Now Lead Solution Architect to take ownership of designing, developing, and enhancing enterprise-level solutions. You will be responsible for ensuring the effective deployment, optimisation, and ongoing improvement of the Service Now Service Management platform that supports both internal teams and external customers.

In this role, you will act as a technical leader—guiding architectural decisions, shaping best practices, and mentoring a high‑performing team to deliver exceptional IT Service Management outcomes.

• Collaborate with stakeholders to understand business needs and translate them into scalable, high‑quality solution designs.
• Provide expert technical guidance to teams throughout the delivery lifecycle.
• Analyse the impact of new or changing requirements and ensure solutions align with enterprise architecture standards.
• Lead the implementation, integration, automation, and enhancement of ITSM and ITOM toolsets.

• Lead and mentor a multidisciplinary team including BAs, administrators, developers, and solution architects.

• Maintain a detailed view of the current architecture and ensure alignment with strategic business objectives.
• Evaluate and recommend new technologies, frameworks, plugins, and modules to enhance platform capability.
• Contribute to process workshops and work closely with enterprise architecture teams.
• Assist with migrating configuration and managing multiple Service Now instances.

• Deep expertise across multiple Service Now modules and platform capabilities.
• Strong understanding of ITIL processes and best practices.
• Experience operating within large-scale enterprise environments with complex integrations.
• Proven ability to design and deliver robust, scalable system architectures
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• Technical proficiency across cloud services, enterprise software, cybersecurity, and emerging technologies (e.g., AI, IoT).
• ITIL certification.
• Eligibility to gain SC clearance.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).