CRM Business Analyst

Role

CRM Business Analyst

Krakow (Once in a week)

B2B

• Participates in every aspect of the solution implementation from analyzing the customer's business requirements to configuring and testing the Microsoft Dynamics application to meet the customer's needs
• Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes and identifying opportunities for improvements
• Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer's business processes against the standard Microsoft Dynamics functionality
• Fully utilizes Microsoft Technology and ALM stack (VSTS, Power Apps etc)
• Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
• Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer's business requirements
• Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application

• Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
• Candidate should have at least 8+ years of Microsoft Dynamics D365 Sales implementation experience and have participated in a minimum of 3 complete life cycle implementations
• Good understanding of existing Microsoft ALM stack and experience using it
• Ability to use VSTS/TFS as a consulting task tracking tool
• Complete understanding and following Process-driven implementation approach
• Demonstrated ability to:
  • Analyze and understand business problems
  • Apply high-level solution architecture and design (Functional and/or Technical)
  • Analyze, understand, and dissect business processes and re-engineer with best practices
  • Document and capture business requirements and processes properly
  • Model data and processes
  • Conduct workshops and training sessions
  • Plan and carry out system and user acceptance testing
  • Provide professional support