Head of Product & Technical Consultancy

Role Purpose

The Head of Product & Technical Consultancy leads a specialist team that bridges product capability technology and client needs. Shaping scalable solutions guiding complex design decisions and ensuring consultancy outputs accelerate successful delivery and adoption.

• Lead coach and develop a high-performing Product & Technical Consultancy function.
• Set clear priorities, ways of working, quality standards and performance expectations.
• Build capability across product knowledge, architecture, integration patterns and delivery methods.

• Responsible for the consultancy approach for product and technical design across all client engagements.
• Provide technical governance and oversight across solution design, integration, configuration and customisation.
• Translate business requirements into product-led, technically feasible designs and roadmaps.
• Ensure designs align to platform strategy, baseline configuration and long-term maintainability.

• Act as a senior client-facing leader supporting technical credibility, influencing decisions and de-risking delivery.
• Partner with Business Consulting PS Delivery QA/Testing Support/Service Engineering and Product Management.
• Support commercial efforts where needed (RFPs, bids, shaping scoping estimates).

• Implement repeatable consulting assets, templates, patterns, accelerators and reusable approaches.
• Drive continuous improvement based on delivery outcomes, defects and client feedback.
• Ensure adherence to governance documentation discipline and technical best practice.

• Reduced delivery risk and improved quality through stronger design assurance.
• Increased baseline adoption / reduced unnecessary customisation.
• Improved client satisfaction for design and technical decision making.
• Stronger cross-team alignment between Product Engineering and PS Delivery.
• Improved team capability and utilisation.

• Proven leadership experience in Product Consultancy / Technical Consultancy / Solutions Architecture within a software organisation.
• Strong understanding of enterprise solution delivery including integrations, APIs, data migration, environments and release processes.
• Track record of leading discovery and design phases for complex client implementations.
• Strong stakeholder management and ability to influence senior internal and client leadership.
• Comfortable operating across strategy and detail, able to dive deep when needed.

• Experience in regulated industries (e.g. financial services).
• Familiarity with core banking / lending / savings platforms (where relevant).
• Experience shaping consulting packages or repeatable propositions.

• Commercially aware, outcome-driven and pragmatic.
• Clear communicator who can simplify complexity and lead decisions.
• High standards, structured thinker, strong accountability.
• Collaborative leader who builds trust and capability.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

No

Full-time