Service Designer

Service Designer, Sheffield, 6 month, £535-£540 day (Inside IR35)

We're hiring an experienced Service Designer to help shape seamless, end-to-end digital experiences for a major client in the financial services Industry. This is a brilliant opportunity to influence how customers interact with digital services by turning insight into intuitive, impactful journeys. You'll work at the heart of cross‑functional teams, ensuring every touchpoint across web, mobile, onboarding and servicing journeys is designed around real user needs and strong business outcomes.

This will be inside IR35, Hybrid 3 days from home and 2 days in the Sheffield office.

• Designing end-to-end service experiences across digital banking journeys
• Leading journey mapping, service blueprinting and identifying pain points across touchpoints
• Collaborating with Product, UX, Engineering and stakeholders to improve customer outcomes
• Running research, prototyping and testing concepts to iterate quickly
• Championing service design thinking and a customer-first mindset across teams

• 5+ years' experience in Service Design within digital products (banking/financial services ideal)
• Strong experience in journey mapping, service blueprinting and stakeholder engagement
• Solid understanding of design thinking, agile and user research methods
• Excellent communication, storytelling and workshop facilitation skills
• Hands‑on with tools such as Miro and Figma

If you're passionate about creating meaningful services that genuinely improve customer experiences at scale, we'd love to hear from you.