Performance Analyst, IT​/Tech

Overview

All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems. Handpicked high‑performing teams with high empathy, trust and a mindset of continuous learning.

• Take a lead role in the development of performance metrics and key performance indicators (KPIs) for the service, build dashboards and provide in depth reports to communicate key metrics.
• Track/measure customer behaviour and use data to inform iterative service changes. Follow a process of continual iteration and measurement to monitor, iterate and improve.
• Communicate service performance, actionable stories, and business insights from the data to stakeholders and the team to inform user‑centric design decisions.
• Analyze data from web analytics tooling such as Google Analytics, validate/assure implementation of web analytics, and identify additional data sources that can be used to measure performance.
• Interpret A/B and multivariate testing to enable the effects of changes to the service to be tested and to support iterative improvements.
• Influence teams to ensure trials and iterations are designed so that reliable and trustworthy evidence will be produced, and ensure findings are robust (e.g. tested for statistical significance before they are delivered).
• Work with agile teams to make sure their service meets the performance requirements in relation to analytics set out in the Digital by Default Service Standard.
• Build team capability through role modelling, mentoring, and coaching.
• Manage relationships with non‑technical colleagues and work in a collaborative, inclusive way.

• Experience in Agile.
• Strong communication skills.
• Proficient in SQL.
• Expertise in digital performance analysis and configuration/deployment of digital analytics solutions such as Google Analytics.
• Experience working closely with User Researchers, Content Designers, Interaction Designers, Business Analysts, Developers, Product Owners, Delivery Managers and other agile team members to ensure the team has access to the best evidence possible and is using it in designing and optimising the service.
• Experience building team capability through role modelling, mentoring, and coaching.
• Ability to take a lead role in development of KPIs and dashboards.

Newcastle, Manchester, Sheffield, or Leeds.

Scrumconnect Consulting is a UK national SME award‑winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award‑winning digital services that improve millions of lives. We take as much pride in our people, culture and work‑life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem‑solving, we bring the step change our customers need to sustain innovation.

We are not just a consultancy. We’re a community. Our knowledge‑sharing, learning/unlearning, problem‑solving culture benefits our consultants and our clients.