Senior Business Consultant

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of
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Software
, we’re backed by a group of leading software companies delivering mission‑critical solutions worldwide. Our focus is on delivering long‑term value, leveraging cutting‑edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward‑thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

As a Senior Business Consultant, you willoperateasadvisor to UK mortgage and savings providers, owning senior client relationships and shaping highvalue engagements across service oversight, strategic consulting, and delivery leadership.

You will be accountable for client outcomes, service excellence, and revenue growth, combining deep industryexpertisewith strong commercial judgement and delivery oversight. This role is suited experienced professionals who want genuine accountability for client success, commercial impact, and delivery outcomes, whileremainingclose to clients and the work itself.

Key Responsibilities

End-to-End Delivery Leadership & Client Value

• Provide senior leadership across client engagements from discovery through delivery, maintaining accountability for outcomes rather than day-to-day execution
• Shape delivery approaches by applying deep understanding of client objectives, regulatory drivers, and operational context to ensure initiatives deliver meaningful business value
• Contribute to presales and solution shaping, ensuring proposed approaches are coherent, deliverable, and aligned to client strategy and priorities
• Act as a Product Owner or delivery lead where required, making informed trade-offs to balance value, quality, regulatory considerations, and delivery pace
• Identify opportunities to enhance client outcomes through insight gained during delivery, working in partnership with Account Managers to progress these where appropriate
• Identify systemic and operational pain points across mortgage and savings environments
• Lead consulting engagements focused on:
• Process optimisation and operational efficiency
• Risk reduction and service resilience
• Platform and capability enablement
• Conduct root cause analysis of complex issues, ensuring preventative and sustainable improvements are implemented
• Collaborate with clients to introduce new products, services, or operating approaches that improve outcomes and long‑term value

Service Oversight & Operational Assurance

• Own service oversight for assigned client portfolios, ensuring service performance supports business continuity, contractualcommitmentsand service excellence
• Lead structured service reviews covering:
• SLA, availability, and batch performance
• Operational risk and incident trends
• Service improvement initiatives
• Develop and execute service improvement plans aligned to both managed service performance and client strategic objectives

Consultancy Leadership & Capability Development

• Act as a role model for consulting excellence across the practice
• Coach and mentor consultants, supporting development across:
• Service management
• Consulting approach
• Promote a proactive, outcome‑driven culture focused on ownership, accountability, and continuous improvement
• Contribute to the evolution of consulting methodologies, industry playbooks, and reusable assets

Essential…