Senior CMDB Consultant Specialist

Job Type: Contract

Work Mode: Onsite (Client)

• Support CMDB Strategy Architecture
• Define and maintain the CMDB strategy data model and architecture aligned with banking regulatory and operational requirements
• Design configuration item CI classes, attributes, and relationships across infrastructure applications, cloud and third‑party services
• Ensure CMDB alignment with ITIL ITSM processes including Incident, Change, Problem, Release, and Asset Management
• Enforce Data Quality Governance
• Enforce CMDB governance policies and standards
• Monitor and improve CMDB data quality including completeness, accuracy, timeliness, and consistency
• Implement KPIs and dashboards for CMDB health and compliance
  • Lead implementation and optimization of automated discovery tools
  • Integrate CMDB with upstream and downstream systems
  • Validate reconciliation rules and data normalization processes
    • Support regulatory and audit requirements e.g., operational resilience, third‑party risk
    • Enable impact analysis, dependency mapping, and service visibility
    • Partner with Risk, Compliance and Audit teams to ensure CMDB data supports control testing and evidence requests
• Change Service Impact
  • Ensure CMDB is a trusted source for change impact analysis and service dependency mapping
  • Embed CMDB usage into Change Advisory Board (CAB) processes
  • Support major incident management with accurate service and infrastructure relationships
  • Act as a subject‑matter expert (SME) for configuration management within the bank
  • Mentor junior CMDB analysts or consultants
  • Advise senior stakeholders on CMDB maturity roadmap and value realization

• ITIL Expert or ITIL 4 Managing Professional certification
• CMDB Service Mapping or platform‑specific certifications
• Experience with multi‑region hybrid cloud banking environments
• Exposure to Dev Ops or SRE practices in regulated organizations
• Deep expertise with enterprise CMDB platforms e.g., Service Now or equivalent

• IT infrastructure: servers, networks, storage
• Applications and middleware
• Hands‑on experience with discovery, reconciliation and data normalization
• ITSM Frameworks
• Strong working knowledge of ITIL v3 or v4, particularly Configuration, Change, Incident, and Asset Management
• Experience aligning CMDB with service mapping and business service models
• Banking regulatory awareness
• Understanding of banking operational risk resilience and audit expectations
• Experience supporting audits, regulatory reviews and risk assessments using CMDB data

Mandatory

Skills:

Service Management Consulting - SIAM, ITSM, Non‑ITSM