2nd Line Technical Support

Technical support - 2nd line - Temporary

Location
:
Eastleigh / Southampton (Hybrid)

Hours
:

• Rotating shift pattern: 4 days on / 4 days off
• Coverage Monday to Sunday, 06:00 - 23:00
• Current shifts:
  • 7:00am - 7:00pm
  • 8:00am - 8:00pm
  • 9:00am - 9:00pm

Duration: This is an ongoing position

Salary: £27000 - pro rata

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.

This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment.

You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.

• Respond to customer queries via calls, emails, and web portal
• Investigate and resolve technical issues, escalating when necessary
• Log and manage cases from start to finish, maintaining clear documentation
  
  Contribute to knowledge base updates and team knowledge sharing
• Collaborate with internal and global support teams
• Participate in continuous improvement initiatives

• 18 months
  -2+ years' experience in technical helpdesk/support
• Strong customer service and communication skills
• Experience with Windows operating systems and basic networking
• Analytical and problem-solving abilities
• Ability to work effectively in a high-paced team environment

• Experience with SQL / database management
• Knowledge of payment systems or retail operations
• Additional language skills (Spanish or French)

If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment