Customer Network Engineer

About the Role

At Vivedia, we support life’s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells.

Behind every one of these moments is a seamless AV experience. And behind that is reliable, secure connectivity.

As a Customer Network Engineer, you’ll play a vital role in ensuring our technology performs exactly as it should, without interruption. You’ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.

• Take ownership of networking across our customer sites.
• Support the deployment of new internet connections.
• Diagnose and resolve network issues quickly and effectively.
• Work closely with customer IT teams, ISPs, and internal stakeholders.
• Support live projects, including site visits when required.
• Provide 2nd and 3rd line support for network‑related issues.
• Maintain accurate records of connections, performance and status.

• Solid understanding of networking fundamentals and internet connectivity.
• Experience working with routers, switches, and firewalls.
• Proven ability to troubleshoot networking issues.
• Experience providing 2nd or 3rd line technical support.
• A recognised certification (e.g., CompTIA Network+) is beneficial.
• Confident communicating with customers, providers and colleagues.
• Proactive, organised, and able to manage multiple priorities.
• Calm under pressure, able to solve problems effectively.
• Collaborative and willing to share knowledge.

• Life events:
  Variety – mix of technical troubleshooting, project delivery and customer interaction.
• Customer interaction:
  Ownership – take responsibility for connectivity across multiple sites.
• Multiple sites:
  Impact – your work directly ensures critical systems stay live.

• A mix of office‑based work and travel to customer sites.
• Collaboration with technical, commercial and engineering teams.
• Opportunities to develop your technical skills and broaden your experience.