JD-000166D; Technical Support Internship; Mandarin Speaker

1. Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
2. Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
3. Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
4. Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
5. Test and diagnose faults and undertaking repair of video surveillance equipment.

1. Right to work in the UK;
2. Prior experience in a technical support role;
3. Good customer service skills and communication skills;.
4. Good at handling pressures
5. The ability to learn new technologies fast
6. A positive attitude
7. Initiative, honesty and integrity