2nd Line IT Support Engineer; MSP

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Premier Group

We’re looking for an experienced 2nd Line Support Engineer to join our client's team on a contract basis
, supporting a busy Managed Service Provider (MSP environment). This is an excellent opportunity for a contractor who enjoys variety, technical challenge, and working with multiple client environments.

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base.

• Provide 2nd line technical support within an MSP environment
• Troubleshoot and resolve escalated incidents and service requests
• Work with 1st line to assist with issue resolution and knowledge sharing
• Manage tickets efficiently, ensuring SLA compliance
• Assist with maintenance, upgrades, and small project work
• Accurately document issues, fixes, and procedures

• Proven experience in a 2nd Line Support role within an MSP
• Strong knowledge of Windows Server, Active Directory, Group Policy
• Experience with Microsoft 365 (Exchange, SharePoint, Teams, Intune)
• Solid networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience using ticketing systems and remote support tools
• Strong communication and customer-facing skills
• 6 month contract
• ASAP Start
• Hybrid - 2 days a week in London (Liverpool Street)

• Associate

• Contract

• Information Technology
• Staffing and Recruiting and Technology, Information and Media