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HelpDesk/Support

Operational CSM: Escalation Lead & Service Excellence

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: Bytes Software Services
Full Time position
Listed on 2026-05-30
Job specializations:
  • IT/Tech
    HelpDesk/Support
  • Customer Service/HelpDesk
    HelpDesk/Support
Job Description & How to Apply Below
Bytes Software Services in the United Kingdom is seeking a dedicated professional to manage client support services ensuring consistent high-quality delivery. The ideal candidate will lead communication with clients, handle escalations, and maintain performance metrics on SLA and customer satisfaction. Required qualifications include ITIL certification and Microsoft 365 knowledge. This role is part of a growing team offering autonomy and opportunities for career progression.
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