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AI Engineer

AI Platform Service Desk Leader & Agent Architect

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: 55 Exec Search
Full Time position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    AI Engineer
Job Description & How to Apply Below
A leading recruitment agency seeks an experienced Head of Platform Service Operation to build and run a modern, AI-driven service desk for a fast-scaling product platform. This role is not traditional; you will be the lead developer and owner of AI agents, responsible for their design, building, and improvement. The position demands hands-on experience with AI tools and service operations in SaaS environments.

You will ensure reliability and scalability, making AI central to the platform's support strategy.
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