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Technical Support/Administration - Hertfordshire - pa
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-05-31
Listing for:
Harrison Scott Associates
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Title:
Technical Support / Administration
A leading company in the dynamic marketplace is looking for a technically minded individual to serve as the first point of contact for all support queries and to provide administrative support to the implementation team.
Responsibilities- Resolve tickets wherever possible in a 1st line capacity.
- Troubleshoot and apply fixes to basic queries:
- Basic portal updates/management
- Technical issues
- Order support
- General questions
- Login issues
- Invoice queries
- Goods in issues
- Budget update requests
- Escalate issues accordingly if required.
- Progress order states.
- Manage approvals that exceed 7 days.
- Order management.
- Client specific support:
- Internal account management
- SMS messaging/reporting
- Budget management
- Merchandise order management
- Adding digital assets
- Implementation team support:
- Providing administration and project support.
- Experience working with Pageflex would be highly advantageous.
- Must be resident in the UK and have worked in the print, packaging, or paper sectors.
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