Regional Engineer; Hybrid

Overview

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. The Regional Engineer will enhance service delivery by ensuring seamless client onboarding, providing network infrastructure support, and effectively managing the implementation of projects across the EMEA region. This role leverages technical expertise in network configuration and strong project management skills to consistently deliver high‑standard service and support, driving client satisfaction and operational efficiency while aligning with the organization’s growth and strategic goals.

• Manage and coordinate onboarding activities for new and existing clients.
• Provide operational oversight throughout the onboarding process to ensure adherence to established quality standards and client expectations.
• Create, maintain, and regularly update detailed project records for customer implementations.
• Effectively communicate project updates to stakeholders, acting as the primary point of contact during all implementation phases to address concerns and provide timely information.
• Configure, install, maintain, and troubleshoot network devices including credit‑card terminals, routers, firewalls, and switches.
• Ensure devices are set up for optimal performance and security.
• Facilitate the successful integration of new circuits into service utilizing DSL, SD‑WAN, and VPN technologies to meet client needs.
• Provide hands‑on support to customers during router installations and associated activities.
• Guide clients through the installation process, ensuring all systems are operational and meet their requirements.
• Implement IP‑related services, managing customer service requests that include migrations and changes to existing infrastructure.
• Provide comprehensive support for new integration implementations, offering both pre‑ and post‑support to clients.
• Ensure all integration processes are executed smoothly and efficiently with minimal disruption to service.
• Coordinate software release management activities, including user acceptance testing (UAT) and pilot programs.
• Ensure software updates are thoroughly tested and validated before deployment.
• Work closely with Account Managers and Service Transition Managers to confirm solutions meet technical and business requirements.
• Offer training and support to new hires and internal team members, fostering continuous learning and knowledge sharing.
• Ensure team members possess the necessary skills to succeed.
• Maintain professional relationships with technical peers and stakeholders, proactively identifying opportunities for process improvements and service delivery enhancements.
• Ensure the integrity of configuration databases by updating and maintaining technical documentation.
• Assist in producing detailed reports for senior management on project status and overall service performance.
• Monitor ongoing projects and update processes in response to changes in network design.

• Strong project management ability, planning, tracking, and reporting progress.
• Excellent verbal and written communication skills, with a focus on concise updates.
• Capacity to multitask and manage various responsibilities under pressure.
• Solid understanding of payments processing and network technology (TCP/IP, VPN, etc.).
• Motivated to develop and utilize abilities, helping others improve their lives.
• Commitment to personal transformation and questioning the status quo.
• Economic thinking to create long‑term value using data.
• Collaboration and communication skills to build relationships across the enterprise.

• Technical experience with networking, telecommunications, and/or payments.
• Proficiency in Salesforce, Jira, Microsoft Office Suite, and related software.
• Experience installing and configuring network infrastructure and services.
• Experience with Cisco, Juniper, Virtual Access, Fortinet, Digi, Linux platforms.
• Project management or telecommunications environment experience.

• Bachelor’s degree in IT, Business, Project Management, or a related field.
• ITIL v4 Foundation certification; preferred project‑management certifications such as Prince2, PMP, Agile.
• Active Cisco certification (CCNA or equivalent) is preferred.

TNS is an equal‑opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.