Business Analyst

As a Business Analyst
, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of technology and business change initiatives that enable the organisation to achieve its strategic objectives.

Working closely with Project Managers, Product Owners, architects, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s digital strategy. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value for the organisation.

This role contributes to Thames Water’s digital transformation by helping shape solutions, improving business processes, and ensuring projects deliver meaningful outcomes for customers, communities, and the environment. You will collaborate with teams across Digital, Service Delivery, Cyber Security, and business functions to support effective project delivery and continuous improvement.

Base location – Hybrid – Clearwater Court, Reading.

Working pattern – 36 hours Monday to Friday.

• Work with stakeholders to gather, analyse, and document business and non-functional requirements.
• Build strong relationships with stakeholders and subject matter experts across project teams.
• Analyse current processes and develop As-Is and To-Be process maps to identify improvement opportunities.
• Facilitate workshops and discussions to clarify requirements and support decision‑making.
• Support project teams in prioritising work, defining scope, and delivering minimum viable products (MVP).
• Apply appropriate Business Analysis tools and techniques throughout the project lifecycle.
• Work closely with Product Owners and Project Managers to maximise value and support delivery outcomes.
• Produce high‑quality documentation and ensure stakeholder agreement during key project stages.
• Communicate complex business and technical concepts clearly to a range of audiences.
• Contribute to improving processes and ensuring solutions meet business needs and project objectives.

• Experience working as a Business Analyst in a digital or technology project environment.
• Strong stakeholder management skills with the ability to collaborate across teams.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to work independently while contributing effectively to project teams.
• A proactive approach to improving processes and delivering value through projects.

• Experience working as a Business Analyst in digital or IT projects.
• Experience working with project delivery methodologies such as Agile and Waterfall.
• Experience using tools such as Azure Dev Ops or similar project management tools.
• Strong skills in requirements gathering, process mapping, and business analysis techniques.

• Experience working on multiple projects concurrently.
• Experience working with diverse stakeholder groups, including internal teams and external partners.
• Experience with in utilities or other regulated industries.

• BCS Business Analysis Diploma or equivalent certification.
• Knowledge or experience of Dev Ops tools, processes, and delivery approaches.
• Additional business analysis or agile delivery certifications.

• Day Pay rate: up to £550
• Length of assignment: 26 weeks
• IR35 determination: Inside
• Location: Clearwater Court – Hybrid
• Required
  
  Start date:
  
  ASAP