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IT Support Technical Support Cybersecurity Systems Engineer

Senior Technical Support Engineer: Incident & RCA Lead

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: Magnet Forensics
Full Time position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cybersecurity, Systems Engineer
Salary/Wage Range or Industry Benchmark: 46900 - 80400 GBP Yearly GBP 46900.00 80400.00 YEAR
Job Description & How to Apply Below
Magnet Forensics seeks a Senior Technical Support Engineer to resolve high-severity customer issues and drive system improvements. You will conduct root cause analysis, mentor engineers, and lead incident management. The ideal candidate has over 5 years of technical support experience, deep product knowledge, and excellent communication skills. The position offers a competitive salary ranging from £46,900–£80,400 annually along with generous time off policies and healthcare benefits.
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Position Requirements
10+ Years work experience
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