ICT Service Desk Technician

Opportunity within ICT team for an ICT Service Desk Technician. This role is based in the Headquarters in Sheffield.

Location: Central Sheffield Headquarters, S1.

Hours of work: Part Time – 22.2 Hours per week (Flexi Time).

Working Pattern: Mon–Wed (early shift from 08:00 to 11:30; late shift from 13:00 to 17:30).

Contract: Fixed‑term for 2 years.

Salary: £26,403–£28,142 per annum (pro‑rata £15,841.80–£16,885.20 for 22.2 Hours).

• Lead the activities of the Service Desk and deliver appropriate levels of customer service and support.
• Implement policies and strategies relating to ITIL Service Desk Management and Incident Management across the ICT service.
• Oversee day‑to‑day operations of the Service Desk ensuring corporate security and compliance guidelines are met.

• GCSE Maths and English at grade C or above (or equivalent).
• Knowledge of the ITIL Framework, or significant equivalent experience.

The appointment is subject to successful pre‑employment screening, including: asylum and immigration check, references, medical screening and a minimum standard level Disclosure and Barring Service (DBS) check. Enhanced checks with barred lists may be required for roles involving regulated activity.

• 28 days annual leave (pro‑rata); increases to 32 days after 5 years, up to 37 days.
• Flexi‑time attendance scheme available.
• Automatic enrolment into the Local Government Pension Scheme (5.5%‑12.5% contributions).
• Enhanced sick pay, free on‑site gym, cycle‑to‑work scheme and various other staff discounts.

We are committed to cultivating a diverse and inclusive workplace and warmly welcome applications from individuals who identify with underrepresented groups, including Minority Ethnic backgrounds, women, members of the LGBT+ community, and people with disabilities. We also support applicants requiring part‑time or job‑share arrangements.