Platform Site Reliability Engineer

Position Overview

We are currently seeking an experienced professional to join our team in the role of Platform Site Reliability Engineer. You will support the systematic application of engineering approaches to ensure service resilience, sustainability and recovery time objectives are met for all the software solutions through operational stability, integrity, and availability of products and services. You will ensure the identification and resolution of all incidents, develop and deploy engineering changes to infrastructure capable of meeting anticipated load, performance, availability, security and resilience requirements.

You will support the delivery of infrastructure changes with a focus on automation of build, testing and deployment processes on all environments to minimise variation and ensure predictable high‑quality code and data. You will be proficient in working in an agile way with a high empathy for continuous delivery and Dev Sec Ops , must be able to do small, low‑risk, high‑cadence change.

Typically, you will release to production daily or multiple times per day.

• Simplify and improve technology architecture by understanding owned component dependencies and driving incremental simplification.
• Proactively manage technical debt, taking initiative to identify and fix issues before they’re assigned.
• Support service performance and operational resilience, including monitoring, incident resolution, vendor management, risk management, and development efficiency.
• Contribute to platform strategy and demand planning, focusing on re‑usability and solution insights.
• Use evidence‑led engineering by running proof of concepts, tests, and external research to validate approaches.
• Own systems with an ITSO mindset, demonstrating empathy for what it takes to run and support production services end‑to‑end.
• Provide subject matter expertise across teams, supporting delivery and enabling others through guidance and collaboration.
• Lead incident reviews and continuity activities, including PIR leadership, taking ownership of infrastructure, and leading role swaps/DR drives with improvements from lessons learned.
• Fundamentals‑based problem‑solving skills; drive decision by function, first‑principles‑based mindset.
• Experience programming in at least one of the following languages:
  Java, Python, Go.
• Demonstrate bias‑to‑action and avoid analysis‑paralysis, drive action to the finish line with high quality and on time.
• Solid experience in cloud technologies such as AWS, Google, Alibaba.
• Experience of supporting across virtualised and/or containerised environments particularly those employing Kubernetes or Docker for workload management.
• You are ego‑less when searching for the best ideas; you contribute effectively outside of your specialty; you think about solving problems from the standpoint of best outcome for the team.
• Systematic problem‑solving approach, coupled with excellent communication skills and a sense of ownership and drive.
• Can debug and optimise code, while automating routine tasks (i.e., TOIL reduction).

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via