Secure Network Implementation Engineer

About the role

At the heart of what we do is a simple but powerful purpose: using the power of communication to make a better world – for our customers, our communities, and each other. As a Secure Network Implementation Engineer, you’re not just configuring networks – you’re enabling businesses to thrive, innovate, and stay secure in an ever‑connected world. Your expertise ensures we exceed expectations, deliver on promises, and create real impact.

While this is primarily a daytime role, it may require some element of shift‑pattern working in line with customer and business requirements such as late shifts and Saturdays. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.

You’ll use your expertise in network configuration to deliver secure, Right First Time solutions that meet customer needs. Your key responsibilities include:

• Leading on complex network configurations and creating bespoke solutions alongside standard templates.
• Translating customer requirements into accurate configurations, diagrams, and clear documentation for deployment.
• Producing site‑specific documentation to enable effective on‑site implementation.
• Providing remote support during deployment, troubleshooting issues, and applying configuration changes.
• Taking full ownership of orders within your area, progressing them in line with agreed processes.
• Attending customer and project meetings to ensure an exceptional experience.
• Coaching and supporting colleagues, sharing knowledge, and driving best practices.
• Working collaboratively with customers, their representatives, and internal teams to deliver high‑quality solutions.
• Promoting efficient ways of working and cost reduction while maintaining standards.

• Vendor accreditation or equivalent experience – Cisco CCNA (or equivalent).
• Hands‑on experience creating configurations for routing and/or switching components.
• Proficiency with CLI for deploying and troubleshooting Cisco routers and switches.
• Strong knowledge of networking principles, including LAN, WAN and Wireless solutions.
• Solid IT understanding and appreciation of holistic IT solutions.
• Ability to produce clear, concise documentation and communicate technical information effectively to a range of stakeholders.
• Capability to work both independently and collaboratively, managing time and workload proactively.
• Willingness to share knowledge, support colleagues through coaching or mentoring, and contribute to continuous improvement.

• Knowledge or hands‑on experience of SD‑WAN solutions, such as Fortinet, Meraki, and Cisco, within a delivery or support environment.
• Progressing towards or holding professional level certification eg. CCNP (or equivalent).
• Awareness of the IT Managed Services sector and its operational requirements.

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market‑leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme