Application Support Analyst Dynamics 365. LilyLifestyle

Application Support Analyst

Sheffield + Hybrid working (3 office, 2 home)

Up to 45,000

The Applications Support Analyst will play a key role in supporting and enhancing business‑critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.

• Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, One Drive)
• Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
• Escalate complex or unresolved issues to third‑party vendors or senior IT colleagues
• Maintain and update support documentation and resolution logs
• Ensure business continuity through prompt issue management
• Provide user support across the organisation in line with SLAs
• Support the design and enhancement of Power Apps solutions to meet business needs
• Assist in maintaining and developing Power BI dashboards to provide actionable insights
• Collaborate with internal teams to identify automation opportunities using Power Platform tools
• Work with business users to scope and test new app or report features
• Contribute to the integration of data sources and systems within the Microsoft ecosystem
• Help train users on Power Apps and Power BI usage and functionality
• Assist with configuration, testing, and deployment of system changes or new features
• Participate in small‑scale IT projects and system rollouts
• Collaborate with business units to identify process improvement opportunities

• Experience supporting Dynamics 365 Business Central in a BAU setting
• Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, One Drive)
• Familiarity with Power Apps and Power BI
• Understanding of business processes in finance, operations, or supply chain
• Strong problem‑solving ability and customer service mindset
• Clear and confident communication skills

• Knowledge of Dynamics 365 Field Service or CE modules
• Experience with Power Automate
• Service Management or ITIL experience
• Basic SQL or data querying knowledge