IT Support Engineer

Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on‑prem and cloud.

This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.

What you’ll be doing

* First‑line support across desktops, laptops, mobile devices, printers, and peripherals

* Hardware, software, and basic network connectivity issues

* Supporting Windows and/or macOS plus common business applications

* Password resets, access issues, and basic security guidance

* Keeping an eye on on‑prem and cloud servers for performance and availability

* User accounts, permissions, services, and escalating when needed

* Supporting a mix of on‑prem systems and cloud platforms

* Assisting with M365, Active Directory, Azure AD/Entra

* Logging incidents, requests, and resolutions accurately

What they’re looking for

* Someone with solid first‑line experience who wants to grow

* Confident supporting Windows devices (macOS a bonus)

* Comfortable troubleshooting hardware, software, and basic networking

* Familiar with Microsoft 365, Active Directory, or Azure AD/Entra

* A calm, user‑focused communicator who enjoys solving problems

* Someone who takes pride in clean documentation and structured processes

Interested? Send your CV to Andy Dale at Arcas Technology