Field Print Engineer

Field Print Engineer – Sheffield & Doncaster

Location: Field-based covering Sheffield and Doncaster
Department: Service & Support
Reports to: Regional Service Manager

We are looking for an experienced Field Print Engineer to join our Service & Support team, covering the Sheffield and Doncaster areas.

This is a field-based position
, where you will visit customer sites to install, maintain and repair printers and multifunction devices (MFPs). You will play a key role in ensuring our customers receive a reliable, high-quality service and that their equipment operates efficiently.

Please note:

this role is specifically focused on print engineering
. We are looking for candidates with experience in the printer, copier or MFP industry
, rather than general IT support.

Details for the role: Main tasks and responsibilities

• Provide on-site technical support to assigned customer accounts within agreed service levels
• Diagnose and resolve faults on printers and multifunctional devices
• Carry out installations, routine maintenance and upgrades
• Log service activity accurately using internal systems
• Identify recurring issues and support proactive improvements
• Maintain stock of parts and equipment to support field work
• Build strong relationships with customers, delivering excellent service at all times
• Support colleagues across the wider service team when required
• Ensure compliance with company and customer health and safety requirements