IT Service Manager -Governance​/Resilience

Your new company
IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.

You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.

You will lead governance work streams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.

Your new role

• Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
• Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
• Support internal and external audit activity, including evidence gathering,...