DTS Business Analyst

DTS Business Analyst

Final date to receive applications: 27 June 2026

Department:
Digital & Technology Services

Employment Type:

Permanent – Full Time

Location:

Sheffield Head Office

Reporting To:
Edit Zsibrita

Compensation: £39,153 – £41,772 / year

• Hours: 37 hours per week (full time)
• Contract: 3 x Permanent
• Salary: Grade 8 – £39,153 - £41,772
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We are recruiting three permanent Business Analysts to join our Digital & Technology Services (DTS) team. This is an exciting opportunity to play a key role in delivering digital transformation across the organisation.

As a Business Analyst, you will act as a vital link between business needs and technology solutions, working closely with stakeholders to understand requirements, analyse processes, and identify opportunities for improvement. You will contribute to shaping how digital services are designed and delivered, ensuring solutions align with strategic priorities and deliver measurable value.

Working as part of a collaborative DTS team, you will support the delivery of complex projects and programmes, helping to drive efficiency, enhance services, and enable smarter ways of working through the effective use of technology. You will also help translate business challenges into clear requirements and actionable insights, supporting informed decision-making and successful change implementation.

Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Operating within a Digital, Technology Services (DTS) environment, this role supports the delivery of the digital strategy by applying structured business analysis to identify, define, and enable technology-driven change. You will ensure that digital initiatives are grounded in clear business needs, aligned to strategic priorities, and supported by robust analysis, requirements definition, and evaluation.

We’re looking for an experienced Business Analyst with strong analytical capability and a solid understanding of how technology can enable business improvement. Comfortable working in a complex environment, this role requires the ability to manage competing priorities while engaging effectively with a wide range of stakeholders.

• Proven experience operating as a Business Analyst within a Digital, Technology Services (DTS) or IT delivery environment, supporting the successful delivery of change across programmes and projects.
• Demonstrable experience delivering business analysis activities across the full IT delivery lifecycle, including requirements engineering, solution design support, testing (UAT), and implementation.
• Experience applying structured business analysis techniques such as requirements elicitation, process modelling, user stories, and use cases within digital and technology change initiatives.
• Strong experience working with stakeholders across business and technical teams within a DTS/IT environment, including facilitating workshops and managing competing priorities.
• Proven ability to apply analytical techniques such as root cause analysis, gap analysis, and impact assessment to complex business and system problems within IT delivery contexts.
• Experience working with digital platforms and enterprise systems, ideally including CRM solutions (e.g., Microsoft Dynamics) and web-based applications.

• Educated to degree level or equivalent professional experience.
• Evidence of ongoing professional development in Business Analysis (e.g., BCS/ISEB, IIBA or similar).

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly…