Technical Product Advisor

Technical Product AdvisorSheffield Monday-Friday (8am-5pm, with early Friday finishes) Competitive salary

Elevation Recruitment Group's Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.

The role as a Technical Product AdvisorThis is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.

Key responsibilities include:

• Handling customer enquiries via phone, email, and digital channels
• Diagnosing product and technical issues and providing clear guidance and solutions
• Managing orders, replacements, warranty claims, and complaints
• Maintaining accurate CRM records and case documentation
• Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
• Working with internal teams to improve processes and system performance
• Coordinating with logistics and 3PL partners for UK/EU shipments
• Preparing and checking export documentation and supporting shipment tracking
• Logging product faults and identifying recurring issues and trends
• Supporting continuous improvement and service enhancement initiatives

About You

• Experience in a customer service or technical support environment
• Strong ability to troubleshoot and explain technical information clearly
• Confident using CRM systems (SAP or similar advantageous)
• Highly organised with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced setting
• Proactive, collaborative approach with a willingness to learn
• Interest or experience in technical products or systems is beneficial

This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.