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2nd Line Support Manager | Lead Team Leaders; Hybrid
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-06-21
Listing for:
Som3
Full Time, Part Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Som3 is seeking a Technical Support Manager - 2nd Line in the United Kingdom to lead their 2nd line service desk function. You'll manage a team of 5 Team Leaders responsible for 40 engineers while ensuring high-quality service delivery and performance.
The ideal candidate will have a blend of technical expertise and management skills, guiding teams to meet KPIs and enhance customer satisfaction. This role requires presence in the office 3 days a week, fostering collaboration and support.
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