Applications Manager- Leviat

Applications Manager

Job  | Job Type: Full Time | Workplace Type:
Hybrid | Seniority Level: Associate |

Location:

Hybrid / Sheffield, South Yorkshire

We’re looking for an Application’s Manager who is passionate about creating reliable, user‑focused technology that supports people across our global business. In this role, you’ll play a key part in shaping how our applications work, feel, and evolve, balancing hands‑on configuration with collaboration and helping teams get the most from the tools they rely on every day.

• Application Configuration & Support
  • Configure, administer, and support a portfolio of SaaS and business applications
  • Perform day‑to‑day application management activities including:
    • User access and role configuration
    • Workflow, rule, and form configuration
    • Reporting and data extracts
    • Troubleshooting application issues and errors
    • Implement and manage system change process, including application governance design and execution
  • Act as point of escalation for complex incidents and defects
  • Coordinate fixes, patches, and upgrades with vendors and internal teams
• Application Implementation
  • Lead and perform technical aspects of new business and SaaS applications
  • Work with business stakeholders to define requirements, configuration needs, and success criteria
  • Develop hands‑on application knowledge regarding configuration, including workflows, roles, integrations, and security settings
  • Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners
  • Assist data migration, testing, release planning, and cutover activities
  • Ensure new applications are implemented in line with security, compliance, and architectural standards
  • Take ownership of post‑implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement
• Service Ownership & Operational Management
  • Own application availability, performance, and support processes
  • Manage incidents, problems, and changes in line with IT service management processes
  • Maintain application documentation, support procedures, and training / test scripts
  • Monitor application health, usage, and service metrics
• Stakeholder Engagement
  • Work closely with business users to understand requirements and pain points
  • Translate operational needs into configuration changes or enhancement requests
  • Provide clear communication on incidents, changes, releases, and improvements
• Vendor Management
  • Support relationships with application vendors and support partners
  • Raise and track vendor support tickets through to resolution
  • Oversee licensing, renewals, and identify opportunities to optimise usage and cost
• Security, Access & Compliance
  • Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards
  • Manage role‑based access controls and approval workflows
  • Support audits and compliance activities related to applications
• Continuous Improvement & Change
  • Identify opportunities to improve usability, stability, and efficiency
  • Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications
  • Contribute to the evolution and rationalisation of the application landscape

• Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands‑on application support or application management role
• Strong 5+ years of practical experience supporting and configuring SaaS applications
• Experience with user management, configuration, and functional support
• Solid understanding of application support and change processes
• Ability to engage effectively with both business users and technical teams

• Experience supporting multiple applications across different business functions and countries
• Familiarity with identity and access management solutions (e.g. SSO, MFA)
• Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001)
• Experience working with third‑party vendors and support teams
• Exposure to application integrations and APIs

• Practical and detail‑oriented with a strong sense of…