Systems Integrator

Opportunity

As a Systems Integrator at Entrust, you will play a key role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes.

Working within the Implementation & Technical Services (Professional Services) team, you will support customer integrations by providing technical guidance and helping deliver high-quality implementations across APIs, SDKs, and supporting infrastructure.

As a Systems Integrator, you will:

• Support customer onboarding and post-sales integration engagements, delivering Entrust’s Integration and Implementation Services packages remotely.
• Provide hands‑on guidance on integrating Entrust solutions via REST APIs, SDKs, and supporting workflows.
• Assist customers in following best‑practice integration patterns, including error handling, performance considerations, and go‑live readiness.
• Work with customers to understand business requirements and help translate them into effective technical implementations.
• Build working knowledge of Entrust’s identity, verification, and security products and their implementation.
• Support different integration pathways, including APIs, mobile SDKs, and web SDKs.
• Review customer implementations and provide structured feedback with guidance from senior team members.
• Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.
• Work with Sales, Customer Success, Support, and Product teams to help ensure smooth customer onboarding and delivery.
• Share feedback from customer implementations to help improve products, documentation, and processes.
• Support pre- and post-sales discussions by providing technical context where required.
• Manage assigned customer engagements, maintaining clear communication and documentation throughout.
• Follow established delivery processes, tools, and best practices defined by the Professional Services team.
• Contribute to internal knowledge sharing, documentation, and continuous improvement initiatives.

• 2+ years’ experience in a customer-facing technical role such as Systems Integration, Professional Services, Technical Support, or Technical Consulting.
• Foundational understanding of RESTful APIs, integration patterns, and modern SaaS architectures.
• Experience supporting or contributing to technical integrations and customer onboarding.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strong organisational skills and ability to manage multiple tasks or projects with support.

• Experience in SaaS, identity, security, payments, or verification domains.
• Exposure to at least one development language or platform (e.g., JavaScript, iOS, Android).
• Familiarity with web technologies such as XML and CSS.
• Familiarity with tools used in integrations and diagnostics (e.g., Postman, API logs).
• Experience working with CRM or internal tooling such as Salesforce.
• Additional European language skills (French, Spanish, or German).

• Career Growth:
  Professional learning and development opportunities.
• Flexibility:
  Remote, hybrid, or on-site options.
• Collaboration:
  
  Inclusive and collaborative teams.

Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact