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Hybrid ITSM & Incident Specialist

Job in Sheffield, South Yorkshire, S5, England, UK
Listing for: BPM Tech
Full Time position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    IT Business Analyst, Change Management, Systems Analyst, IT Specialist
Job Description & How to Apply Below
Position: Hybrid ITSM Change & Incident Specialist

BPM Tech is seeking an IT Service Management Analyst to drive service excellence across Major Incident, Change, Problem Management, Service Transition and CAB governance. The role offers hybrid working with 2 days in the Leeds/Bradford office and a clear pathway to ITSM leadership.

You will own Change Management, support CAB discussions, and contribute to governance, service improvement and the ongoing development of the ITSM function while leveraging Jira Service Management for reporting and

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