Business Applications lead
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-08-11
Listing for:
Hays Technology
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Data Analyst, M365, SharePoint & Power Platform
Job Description & How to Apply Below
Sheffield + Hybrid working
Up to £60,000
Your new role
The Business Applications Lead will lead the enhancing, supporting and maintenance of business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft Power Platform technologies, HRIS, ATS, LMS, etc. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement;
Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions, including Power Apps and Power BI and Supporting training, user enablement, and business engagement.
Responsibilities
Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications
Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
Provide user support across the organisation in line with SLAs
Support the design and enhancement of Power Apps solutions to meet business needs
Assist in maintaining and developing Power BI dashboards to provide actionable insights
Contribute to the integration of data sources and systems within the Microsoft ecosystem
Help train users on Power Apps and Power BI usage and functionality
Provide training and user guidance on supported applications
Work closely with operations and finance teams to ensure systems meet their needs
Experience needed
Experience supporting Dynamics 365 Business Central in a BAU setting
Familiarity with Power Apps and Power BI
Understanding of business processes in finance, operations, or supply chain
Strong problem-solving ability and customer service mindset
Clear and confident communication skills
Desirable Skills
Knowledge of Dynamics 365 Field Service or CE modules
Experience with Power Automate
Service Management or ITIL experience
Basic SQL or data querying knowledge
Background in manufacturing, distribution, or professional services
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